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Jobs in ahmedabad
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Mahindra & Mahindra
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Customer Care Manager

Customer Care Manager

Mahindra & Mahindra

5 - 10 years

|

13 - 14 Lacs

ahmedabad rajkot

Posted:Just now| Platform:

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Skills Required

relationship management service management training spare parts networking mis focus mechanical inventory management overhauling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyse the technical complaints of the vehicle in the field
Rectify defects in vehicles / overhaul aggregates
Maintain and handle internet based warranty
Ensure implementation of service processes at channel partners
Development of secondary channel
Feed back on companys as well as competitors products
Training of service managers
Work out special service support for strategic customers with channel partners
Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
Secondary network for spare parts sales
Guide channel partners for manpower/facilities/equipment optimisation
Ensure profitability of workshops of channel partners
MIS on service
Spare parts inventory management
Manging service gaurantee at the dealership
Monthly visit to ASC and monitor his performance along with ASC coordinator
Service camps on monthly basisc
Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

5 years and above

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Mahindra & Mahindra

Conglomerate/Automotive

Mumbai

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