Customer Care Manager

As a Customer Care Manager at our dealership in Vijayawada, your role involves assisting in resolving customer complaints and ensuring that new vehicles are properly prepared for delivery. You will coordinate customer follow-up programs, work with salespeople to ensure timely post-sale customer contacts, and maintain updated customer files. Additionally, you will be responsible for preparing monthly reports on customer satisfaction and maintaining a file of the dealership's achievements in this area. Your professional appearance and ability to handle other assigned tasks efficiently will be crucial in this role. Key Responsibilities: - Resolve customer complaints - Ensure proper preparation of new vehicles for delivery - Coordinate customer follow-up programs - Work with salespeople for timely post-sale customer contacts - Prepare monthly reports on customer satisfaction - Maintain a file of dealership's customer satisfaction achievements - Maintain a professional appearance - Perform other tasks as assigned Qualifications Required: - Proficient in communication and interpersonal skills - Strong record-keeping abilities - Pleasing personality with good communication skills (verbal and written),