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Kataria Automobiles
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Customer Care Manager

Customer Care Manager

Kataria Automobiles

3 - 31 years

3 Lacs

saiyed vasna vadodara

Posted:5 days ago| Platform: Apna logo

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Skills Required

service support

Work Mode

On-site

Job Type

Full Time

Job Description

• Respond professionally to customer calls and queries. Sell, up-sell and cross-sell services to the customers. • Make out-bound calls to Kataria Automobiles customers in order to provide information/ updates as and when required. • Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate. • Create new car service reservations and make changes to existing reservations. Provide quotes. • Excellent problem-solving skills to handle unexpected situations or challenges promptly and resourcefully. • Ability to work under pressure and maintain composure while managing multiple tasks and customer queries simultaneously.

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Customer Care Manager