Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Pune
>
Amor Management Consultants
>
Customer Care Manager

Customer Care Manager

Amor Management Consultants

7 - 12 years

12 - 22 Lacs

Pune Ahmedabad

Posted:2 months ago| Platform:

Apply

Skills Required

Service After Sales Service Dealership Management Client Relationship Management Workshop Management Warranty Handling Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : Dealership Management : Collaborate with dealerships to improve service standards and operational efficiency. Provide guidance and support to dealership teams for effective customer handling. Workshop Management : Oversee workshop operations to ensure timely and quality service delivery. Optimize service processes for increased efficiency and reduced downtime. Customer Service & Handling : Address customer queries and concerns promptly, ensuring resolution within defined TAT (Turnaround Time). Manage escalated customer complaints related to technical or service issues. After-Sales Service : Monitor and improve aftersales service delivery across dealerships and workshops. Ensure the availability of spare parts and proper maintenance of service standards. Customer Satisfaction : Drive initiatives to enhance customer satisfaction and loyalty. Analyze Customer Satisfaction Index (CSI) scores and develop improvement plans. Technical Issues Resolution : Work with technical teams to diagnose and resolve complex issues affecting customer vehicles. Implement processes to reduce recurring issues and enhance service quality. Stakeholder Collaboration : Act as the liaison between customers, dealerships, and internal teams. Collaborate with cross-functional teams to ensure smooth service operations. Analyze Customer Feedback : Collect and analyze customer feedback using tools and surveys. Identify trends and provide actionable insights to improve products, services, and processes.

More Jobs at Amor Management Consultants

Business Head

Chennai

20 - 28 yrs

INR 70 - 80 Lacs

Sales Manager B2B Sales -Chennai

Chennai

9 - 13 yrs

INR 13 - 20 Lacs

ASM Sales- Asphalt South and West India

Hyderabad, Ranchi, Bengaluru

3 - 8 yrs

INR 6 - 11 Lacs

C&I Engineer

Vadodara

5 - 10 yrs

INR 7 - 17 Lacs

Procurement Manager

Thrissur

10 - 20 yrs

INR 25 - 35 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Amor Management Consultants

Management Consulting

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Care Manager