3 - 8 years
0 Lacs
Posted:18 hours ago|
Platform:
On-site
Full Time
We are looking for a dedicated Customer Care Manager to lead our customer service team and ensure excellent customer satisfaction. The ideal candidate will manage daily operations, handle escalations, train team members, and continuously improve service quality.
Lead and motivate the customer care team to achieve performance targets.
Handle escalated customer issues and ensure quick, effective resolutions.
Monitor key service metrics like response time and customer satisfaction.
Develop and implement customer service policies and best practices.
Coordinate with other departments to resolve customer-related concerns.
Prepare regular reports on customer feedback and team performance.
Bachelors degree in Business, Management, or related field.
Minimum 35 years of experience in customer service or support roles.
Strong leadership, communication, and problem-solving skills.
Knowledge of CRM systems and customer service tools.
Ability to work in a fast-paced environment and manage multiple tasks.
BHA FOODS PRIVATE LIMITED
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