Customer Care Manager

At SBP Group, you will be part of a vibrant and results-oriented workplace that values integrity and dedication to the sectors we engage with. Our commitment to our team members is at the core of our organization, ensuring the seamless operation of our framework for both company success and individual growth. **Key Responsibilities:** - Handle first level customer interactions and address queries/issues, forwarding them to the relevant department or project - Maintain MIS of all received calls (leads, complaints, etc.) for further action and analysis - Provide excellent customer service to enhance satisfaction, loyalty, and retention - Promote the idea of excellent customer service throughout the Societies **Qualifications Required:** - 10-12 years of experience in a similar role - Education Qualification: Any Graduate At SBP Group, we believe in embracing new ideas and businesses, trusting our employees and stakeholders, and standing by our promises with high business standards. Our employee-centric approach includes a range of benefits such as detailed orientation programs, skill enhancement programs, rewards and recognition, annual health check-ups, mediclaim policy, employee engagement programs, safety training, and more. Join us at SBP Group and be part of a team that values courage, trust, commitment, and employee care.,