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5.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer
Posted 1 week ago
3.0 - 6.0 years
1 - 4 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No. Performance Parameter Measure 1.MIS Management and Reporting Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements 2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements 3.Team ManagementTeam attrition %, Employee satisfaction score
Posted 1 week ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle Apps Finance Functional. Experience: 3-5 Years.
Posted 2 weeks ago
5.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Workday Time and Absence Management. Experience: 5-8 Years.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Workday HCM Core. Experience: 3-5 Years.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Chennai
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1.Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Coupa Platform.
Posted 2 weeks ago
3.0 - 5.0 years
5 - 9 Lacs
Noida
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: SAP PM - Plant Maintenance. Experience: 3-5 Years.
Posted 2 weeks ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle Procurement Cloud. Experience: 5-8 Years.
Posted 2 weeks ago
4.0 - 6.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation
Posted 2 weeks ago
1.0 - 2.0 years
3 - 5 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No.Performance ParameterMeasure 1.MIS Management and Reporting Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements 2.Stakeholder Management Customised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements 3.Team Management Team attrition %, Employee satisfaction score
Posted 2 weeks ago
1.0 - 3.0 years
25 - 27 Lacs
Kolkata
Work from Office
Key Responsibilities: Manage and maintain the Director's calendar, including scheduling appointments, meetings, and travel arrangements Coordinate and prepare materials for meetings, presentations, and reports Handle confidential and sensitive information with discretion Serve as the primary point of contact between the Director and internal/external stakeholders Support the Director in project management and follow-up on action items Maintain various MIS in coordination with other departments Perform other general duties like, manage office supplies, various insurances etc
Posted 2 weeks ago
1 - 2 years
1 - 2 Lacs
Vadodara
Work from Office
Female Graduate only in any stream with knowledge of MS Office, Tally ERP9 & Logistics skills, having 1-2 years of experience Handling the end to end process of Logistics. Maintaining MIS for Inward as well Outward logistics Good Communication Skills, Email Writing. Performing clerical and admin tasks such as receiving calls, ordering workplace supplies etc.
Posted 1 month ago
- 4 years
2 - 2 Lacs
Faridabad
Work from Office
We're hiring a detail-oriented Operations Executive to handle research, MIS, customer service, online event coordination, and vendor management. Ideal candidate is self-driven, independent, and a strong team player.
Posted 1 month ago
6 - 10 years
8 - 12 Lacs
Andhra Pradesh
Work from Office
Skills Skill Cost Accounting MIS Reporting MIS MIS Reports Cost Accountant Minimum Qualification CA Inter Cost Accountants Chartered Accountant CERTIFICATION No data available About The Role Key Result Areas KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1MISPlan and organize MIS, Financial, Planning & Budgeting, evaluation of Capex and other reports for effective & timely decision making by Management Check, review & analyse MIS, MPR & Target reports Prepare monthly Target report for Submission to Management after collection of data from Production, marketing & Purchases dept. etc. Evaluate new Capex proposals and examine financial viability of the proposals Prepare Monthly Business report, Financial & CMIS along with deviation against Budget Prepare monthly P&L account of value added Products Prepare estimated profitability for next three months and likely scenario of unit profitability for balance period Prepare MIS related to Materials and stock and do comparative analysis of Raw Material Consumption Report vis a vis budget and earlier months Prepare material wise stock Report and help in management of Working capital Conduct Quarterly comparison of Finished goods sales and stock reportKRA2MISPlan and organize MIS, Financial, Planning & Budgeting, evaluation of Capex and other reports for effective & timely decision making by Management Prepare MIS related to BanksCMA Report, Financial Follow up Reports, Finance Related Cost information Report, Stock and receivable Report, Surplus Statement, etc. Prepare MIS & filling of returns, assessment and appeals as per the Management & state, central govt. norms Prepare reports on daily basis pertaining to performance, branch stocks position and ECU calculation report Make production return for central govt. and AMAI to continue to ensure the networking in Chlor-Alkali industries on quarterly basis. Make the cost report for central govt. to ensure statutory requirement on yearly basis. Implementation of Value Based Management System (CVA, EVA etc.)KRA3Cost Management & Budget controlPreparation of accurate product costing of each finished product to ensure management to take strategic decision and planning. Compile and assist in preparing budgets and Projections for next 2 years under Planning & Budgeting exercise Prepare and Analyse historical data related to costing Up-keep of Cost Audit Reports and Cost Audit in compliance with Company Law Preparation of high cost bearing areas regularly, and report to management Properly record keeping of numerous data required for Cost Audit on monthly basis To complete & submit Cost Audit Reports within stipulated time to Company Law Board Prepare finished goods quantity reconciliation of RCD Prepare turn over including quantity reconciliation of RCD ad conduct valuation of finished goods and Preparation of raw material consumption report Monitoring of Bill of Material (BOM) on quarterly basis of each product Monitoring of Capex & fixed asset SOP and compliances thereof WBS monitoring and budget allocation (Capex & RM)KRA4Reports and auditsMonitor and Prepare all types of reports for the concerned as and when required and facilitate all internal and external audits Assist in preparation of all financial reports Maintain Insurance Schedule and payment of Insurance charges on due date, Insurance Policy renewal Facilitate and provide the data to auditors Daily & Periodical reporting on variances between Actual Vs. Target/ Benchmark level of various key performance areas Prepare all Business Reports Make Annexure/ notes to audit reports, conduct pre audit checking & pursue to take corrective action, before audit & after auditKRA5Cost & Capex ManagementEnsure implementation and monitoring the systems and procedures for effective management of cost in the Unit. Evaluation of Capex and other reports for effective & timely decision making by Management Prepare report on various other expenses like Repairs & Maintenance, Salary & Wages, Administrative & Sales overheads and financial expenses such as Interest and Depreciation facilitate in evaluation various risks on fixed assets, transit risk, vehicles, stock at various locations in the country, Public Liability (accident & natural calamities) for Plant and transportation of hazardous material Review & control actual expenditure vis--vis Budget provision and generate various report for the top Management Negotiate and recommend revision in contract rates for business activities along with other team members Review & suggest improvement in internal control systemsKRA6System Management (Safety, Sustainability & WCM):Adhere to safety & statutory environmental requirements Adhere to safety norms & safe operational procedures Adhere to OHSAS & SA 8000 & WCM and sustainability norms Handle emergency situations like Liquid Chlorine leakages etc. under Disaster Management activities Train the team to comply with these normsEducation Must be an CA or CMA qualified.
Posted 1 month ago
2 - 5 years
5 - 7 Lacs
Bengaluru
Work from Office
Department: Operations Reporting To: Sr.Ops Manager Job Summary: We are seeking a highly organized and proactive Operations Executive to oversee and enhance operational efficiency across our K-12 school campuses. The ideal candidate should have strong analytical skills, experience in vendor management, and expertise in cost optimization. This role requires attention to detail, excellent problem-solving abilities, and proficiency in Excel and Google Sheets for data management and reporting. Key Responsibilities: Stock Management & Campus Oversight: o Conduct regular stock counting and ensure inventory accuracy o Perform daily campus checklist audits to maintain operational standards o Assess and fulfill campus requirements for smooth functioning o Conduct monthly campus visits to review operations and address any gaps Data Reporting & MIS Management: o Maintain and share daily MIS reports on completed and pending operational tasks o Track and analyse operational data to improve efficiency Cost Optimization & Vendor Management: o Identify cost-saving opportunities without compromising quality o Manage vendor relationships and ensure timely service delivery o Research and evaluate better vendor options, cost-effective solutions, and technology-driven applications for operational improvements Process Improvement & Compliance: o Ensure adherence to operational policies and compliance standards across campuses o Identify and implement process improvements to enhance productivity Technical & Interpersonal Skills: o Strong proficiency in Excel and Google Sheets for data tracking and analysis o Excellent interpersonal skills to collaborate effectively with internal teams, vendors, and school administrators Qualifications & Experience: Bachelors degree in Business Administration, Operations Management, or a related field 2-5 years of experience in operations, preferably in the education sector or core operations field Strong analytical, problem-solving, and decision-making abilities Prior experience in vendor management, cost optimization, and process improvement is a plus Experience in tools like google sheet and MS excel (Vlookup/sumif/pivot/ifs)
Posted 1 month ago
0 - 2 years
4 - 5 Lacs
Nagpur
Work from Office
Education - B.com Basic skills : Knowledge of finance, computing skills Freshers can apply Roles and Responsibilities Handling of client data and paper work MIS Management. Key Responsibilities: Handle clerical duties such as filing, data entry, and document management. Manage and organize office supplies, inventory, and records. Assist in scheduling meetings, appointments, and travel arrangements. Answer phone calls, emails, and direct inquiries to the appropriate departments. Maintain office cleanliness and orderliness. Assist in preparing reports, memos, and presentations. Support HR and administrative teams in onboarding new employees and maintaining records. Coordinate with vendors, service providers, and office maintenance staff. Perform other general office tasks as required.
Posted 2 months ago
1 - 2 years
1 - 2 Lacs
Vadodara
Work from Office
Female Graduate only in any stream with knowledge of MS Office, TallyERP9 & Logistics skills, having 1-2 years of experience Handling the end to end process of Logistics. Maintaining MIS for Inward as well Outward logistics Good Communication Skills, Email Writing. Performing clerical and admin tasks such as receiving calls, ordering workplace supplies.etc.
Posted 2 months ago
12 - 20 years
14 - 20 Lacs
Navi Mumbai, Panvel, Thane
Work from Office
Drive sales & marketing strategy, build service offerings, and enhance brand visibility. Ensure quality RFQ/RFP solutions, manage key accounts, and foster global partnerships. Achieve revenue, GP, and volume targets while leading cross-BU engagement.
Posted 2 months ago
3 - 5 years
4 - 8 Lacs
Bengaluru
Work from Office
About The Role : Skill - Sap Successfactors Compensation and Variable Pay Relevant Experience - minimum 3-5 years of exp Location - Bangalore SAP SF Compensation JD: SAP SF Compensation exp of 3-4 yrs exp, background of SAP HCM good to have Core skill in Compensation module and capable of handling complex requirements and configuration Deep Integration expertise within SuccessFactors HR suite across modules Compensation 3 Full Life cycle implementations of SAP SuccessFactors from planning to configuration through go live Must have worked on COMP template creation and copy, setting up route maps, guidelines, budgets, field based permissions, RBPs, launch and testing of comp forms. Hands on all the Data Models and knowledge of XML System configuration in accordance with Solution Design Configuration. Workbook Business Blueprint Preparation Execution of Test Cases Test Plans Test scripts Knowledge of MDF foundation objects associations Business rules and workflows Good English verbal and written communication Work directly with the client gathering requirements to analyse, design and/or implement technology best practice business changes to technology with business strategy and goals. Must have knowledge to integrate with S4HANA / ECC DO :- Provide assistance in configuration of applications based on client requirements- Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners- Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs- Assist in system analysis, design, development, and testing activities- Provide support in developing, implementing and testing patch releases and system upgrades- Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures- Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log- Analyze and resolve configuration issues in a timely manner- MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards- Issue resolution in minimum time possible with respect to any modification or change requested by the clientDeliver1.Continuous Integration, Deployment100% error free on boarding & implementation, throughput %, Adherence to the schedule2. Quality & CSATOn-Time Delivery, Troubleshoot queriesCustomer experience, completion of assigned certifications for skill upgradation
Posted 2 months ago
2 - 5 years
4 - 8 Lacs
Mumbai
Work from Office
Prepare MIS reports from source data points from multiple seller portal. Secure information by completing database backups. The person should possess a zest for the job -- smiles easily and has a positive, eager, and responsive attitude. Exceptional written and verbal communication skills. Effective communicator with good relationship building. Persistent and dependable.
Posted 3 months ago
8 - 13 years
10 - 17 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. Do Develop and lead accurate MIS Management & Reporting within the Service Line Interact and work closely with management, internal stakeholders & clients to prioritize business and information needs Keep track and maintain a master view of the multiple reports, mapped to multiple stakeholders along with their frequency to ensure no report misses timeline or a stakeholder Develop and customize dashboards as per client requirements and establish frequency of reporting (weekly/ monthly/ quarterly) Closely monitor relevant data parameters (key SLA metrics such as run-rate etc.) to ensure timely updation and data management of such parameters Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Develop and implement standardized MIS procedures across all business applications. Review for quality assurance of all reports, dashboards, performance indicators to ensure accuracy and security of all reports at all times before sending it to client and or internal management Address and prioritize ad-hoc report requirements Ensure zero non-compliances on process audit on data security and compliance Enhance and maintain tools and systems for efficient MIS generation and reporting system Regularly monitor MIS tools and application and their performance to avoid unplanned outages and down times Perform periodic maintenance and servicing of MIS tools and system to improve operational efficiency Stay abreast of the trends, tools and systems available in the market for MIS generation to improve the quality of analysis Recommend and implement new technology solutions to improve team/ employee productivity. Review current processes for data gathering, analysis and reporting and suggest process improvements for increased team efficiency and cost effectiveness Ensure efficient allocation of work and drive capability within team Setup focused team resources to the respective client/ account basis expertise & experience Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind Conduct training on MIS activities, tools, analytics and process knowledge to increase team expertise Mentor/ guide the team on the resolution of escalations or issues from the clients and internal functions Drive the focus of the team on quality and adherence to data security and compliance processes Responsible for invoice management across clients/ accounts Follow up or seek approval from management/ delivery to seek timely invoices as per contract Timely submission of invoices to the client as defined in the MSA and SOW Provide information required and resolve any invoicing issues raised by the client Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team No.Performance ParameterMeasure 1.MIS Management and Reporting Quality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements 2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero or planned outages Zero escalations on data reporting Resolution of escalations Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score
Posted 3 months ago
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