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Home
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Orient Jewellers
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Customer Care Executive - Voice/Email (Blended Process)

Customer Care Executive - Voice/Email (Blended Process)

Orient Jewellers

1 - 5 years

1 - 2 Lacs

Kolkata

Posted:4 days ago| Platform:

Apply

Skills Required

Blended Process Communication Skills Customer Support BPO Customer Service Bpo Customer Service Non Voice Process Solving Queries Voice Process Complaint Handling Email Process Customer Care Customer Handling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Care Executive (Blended Process Inbound & Outbound)

Company:

Job Summary:

Customer Care Executive

Key Responsibilities:

Handle incoming calls/emails from customers and resolve queries efficiently and professionally.
Make outbound calls for follow-ups, feedback, or promotional purposes.
Provide accurate information about products, offers, and services.
Address and resolve customer complaints in a timely manner.
Maintain a positive and empathetic attitude towards customers at all times.
Document all call details and maintain records in the CRM system.
Work closely with internal teams to ensure smooth customer service operations.
Achieve daily and monthly call targets as defined by the management.
Follow company policies and procedures regarding customer interactions.

Required Skills and Qualifications:

Minimum
1 year of experience
in a voice/email process (inbound/outbound).
Fluent in English, Hindi, and Bengali
both verbal and written.
Strong interpersonal and end to end customer handling skills.
Good listening and problem-solving abilities.
Ability to work under pressure and manage multiple tasks.
Proficient in basic computer operations.
Proficient in any CRM tools will be added advantage.
Graduate in any discipline (mandatory).

Preferred Candidate Profile:

Prior experience in the
Gems & Jewellery, Retail, or Luxury goods or BFSI
sector will be an advantage.
Customer-centric attitude and a passion for delivering high-quality service.

Interested Candidates Please Share Your Resume On hr@orientjewellers.co.in or call/whats app on 8373099937.

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