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Customer Care Executive

Unique Builders ( JBC Group )

0 - 31 years

3 - 4 Lacs

Gyan Vihar Colony, Ajmer

Posted:1 week ago| Platform: Apna logo

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Skills Required

documentation communication resolve engineering crm software tracking surveys service support management

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:Handle customer inquiries via phone, email, or in person regarding project details, payment schedules, possession timelines, documentation, etc. Maintain regular communication with customers on project updates, milestones, and delivery schedules. Resolve complaints and issues promptly while maintaining a professional and courteous approach. Coordinate with internal departments (Sales, Accounts, Legal, Engineering, etc.) to ensure quick resolution of customer issues. Assist in the documentation process for agreements, allotment letters, and possession handovers. Maintain accurate and updated customer records in CRM software or other tracking systems. Conduct customer feedback surveys and share insights for service improvement. Support site visits, possession handovers, and other customer-facing events as needed. Escalate unresolved issues to higher management in a timely manner. Ensure a high standard of customer service in line with the company’s brand and reputation.

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Unique Builders ( JBC Group )

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Customer Care Executive