Customer Care Executive

The The Medsum/Allied Outsourcing is hiring Customer Care Executives for a large US law firm. This role requires excellent verbal and written communication skills. Only candidates with experience in an international call center should apply. Candidates educated in convent schools are preferred. As our clients are based in the US, this is a night-shift position with two consecutive days off per week. Responsibilities: 1. Answer client queries via phone and chat in a professional and courteous manner. 2. Ensure case files and documents are organized and readily available for lawyers. 3. Update case notes with details of client interactions. 4. Manage communication with clients regarding the progress of their cases. 5. Follow up with insurance companies and healthcare providers to obtain medical documents. 6. Enter and manage client information in the CRM software. 7. Be flexible and willing to undertake other responsibilities as required by the business. 8. Call insurance companies to set up claims. What We’re Looking For: - Exceptional verbal and written English communication skills (US client-facing role). Strong attention to detail and accuracy in data entry and documentation. Proactive and professional approach in handling client and insurer interactions. Ability to work night shifts comfortably (US business hours). Self-motivated professionals with a laser focus on productivity and quality. Why Join Us? Work with a renowned US law firm and gain valuable experience. Culture where consistent high performance leads to fast paced growth. Structured schedule with two consecutive weekly offs for work-life balance. Opportunity to grow in a supportive and professional environ