The Allied Outsourcing/The Medsum requires Customer Care Executives for a large US Law Firm. This job requires excellent vocal and written communication skills. Only candidates with experience in an international call center apply. Convent educated candidates preferred. Our Clients are in US, so this is night shift role with 2 consecutive offs in a week. Responsibilities include: 1. Answering Client queries via phone and chat in professional and courteous manner. 2 Ensure case files and documents are organized and readily available for the lawyers. 3. Update case notes with the interactions with the Client. 4. Manage communication with Clients on the progress of a case. 5. Follow up with insurance companies and health care providers for the medical documents. 6. Set up Client information in the CRM software. 7. Flexible to undertake other responsibility that the business may require. 8. Call insurance companies to set up claims. Candidate should be comfortable working in night shift. And have very good written and spoke English communication skills.

The Medsum/The Allied Outsourcing is hiring Customer Care Executives for a large US law firm. This role requires excellent verbal and written communication skills. Only candidates with experience in an international call center should apply. Candidates educated in convent schools are preferred. As our clients are based in the US, this is a night-shift position with two consecutive days off per week. We are looking for serious, hardworking and customer centric candidates, with strong work ethics. The ideal candidate is willing to go above and beyond to ensure client satisfaction and consistently meet productivity and quality targets. Responsibilities: 1. Answer client calls in a professional and courteous manner. 2. Update case notes with details of client interactions. 3. Follow up with insurance companies and healthcare providers to obtain medical documents. 4. Setup new client information in the CRM software. 5. Call insurance companies to set up claims. 6 Be flexible and willing to undertake back office and other responsibilities as required by the business.