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The Medsum
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Customer Care Executive

Customer Care Executive

The Medsum

2 - 31 years

0 Lacs

Work From Home

Posted:1 month ago| Platform: Apna logo

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Skills Required

communication ethics healthcare crm software support

Work Mode

On-site

Job Type

Full Time

Job Description

The Medsum/The Allied Outsourcing is hiring Customer Care Executives for a large US law firm. This role requires excellent verbal and written communication skills. Only candidates with experience in an international call center should apply. Candidates educated in convent schools are preferred. As our clients are based in the US, this is a night-shift position with two consecutive days off per week. We are looking for serious, hardworking and customer centric candidates, with strong work ethics. The ideal candidate is willing to go above and beyond to ensure client satisfaction and consistently meet productivity and quality targets. Responsibilities: 1. Answer client calls in a professional and courteous manner. 2. Update case notes with details of client interactions. 3. Follow up with insurance companies and healthcare providers to obtain medical documents. 4. Setup new client information in the CRM software. 5. Call insurance companies to set up claims. 6 Be flexible and willing to undertake back office and other responsibilities as required by the business.

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Customer Care Executive