Customer Care Executive

Adeeba E-Services Pvt. Ltd. is an international contact center based out of India and the US. Since 2014, the company has been providing telemarketing services to offshore consumers and business entities. Adeeba has established a foundation focused on high levels of customer satisfaction, unmatched services, and support functions. The company prioritizes trust, accountability, and reliability in its products and technical services. Through continuous research and development, Adeeba aims to enhance the performance of its in-house talents and increase productivity day by day. The company serves as a single platform for all customer solutions, delivering IT-enabled support systems consistently. We are currently seeking individuals to join our team for the role of Inbound Technical Support Process for the US shift. As a Tech Support Associate, you will have the opportunity to work in a growing company that offers excellent benefits and numerous opportunities for career advancement. **Job Profile:** - Handling inbound calls related to printer, router, and antivirus issues from customers. - Diagnosing technical problems and recommending appropriate solutions to customers. - Offering technical support plans and relevant software to customers. **Candidate Profile:** - Experience in outbound tech support for at least 6 months to 1 year. - Ability to independently close customer calls. - Strong persuasive and sales skills. - Salary: Rs. 15,000 - 22,000 per month (fixed) + generous incentives. - Shift: US Shift **Benefits and Facilities:** - Fixed salary credited on the 1st of every month into the salary account, along with significant incentives. - 24 leaves per year, compensatory offs, and birthday leaves. - Daily and monthly incentives, spot incentives. - No extension of shift timings. - Medical benefits. - Salary is competitive based on the candidate's profile. - Working Days: 6 days a week For more information or to apply for this position, please contact Priyanka (HR) at 9804149788. **Additional Information:** Rest assured that all your information will be kept confidential in accordance with EEO guidelines.,