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Customer Care Executive

Startek (Aegis Customer Support Services Pvt. Ltd.)

0 years

2 - 3 Lacs

bengaluru

Posted:11 hours ago| Platform:

Apply

Skills Required

bpo customer service customer care domestic process inbound process voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Care Executives

Key Responsibilities

Handle customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve complaints and escalate complex issues when necessary.
Maintain customer records and update CRM systems.
Follow up with customers to ensure satisfaction.
Collect feedback and share insights with the management team.

Skills & Qualifications

Excellent communication skills (verbal & written).
Strong problem-solving ability and patience.
Basic computer knowledge and familiarity with CRM tools.
Ability to multitask and work in a fast-paced environment.
Prior experience in customer service is a plus, but freshers are welcome.

Preferred candidate profile

Graduatation , Basic English and Fluency in Hindi is mandatory

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Startek (Aegis Customer Support Services Pvt. Ltd.)

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Customer Care Executive