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Customer Care Executive

Customer Care Executive

Radical Minds

0 - 5 years

2 - 3 Lacs

noida

Posted:3 weeks ago| Platform:

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Skills Required

debt recovery debt debt collection loan collection loan recovery collections recovery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns related to loan collections.
Identify potential issues and escalate them to senior team members or supervisors for further action.
Maintain accurate records of all interactions with customers using CRM software.
Meet daily/weekly targets set by the management for call handling, sales conversion rates, and other key performance indicators (KPIs).
Collaborate with internal teams such as underwriting, risk assessment, and legal departments to ensure smooth debt recovery processes.

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