Customer Care Executive

Job Description:

Company Name: Purple United Sales Pvt Ltd

Location: Tower 2, Ground Floor, Candor Tech Space, Plot No. 20 & 21, Sector-135,

Noida, Uttar Pradesh – 201304

Position: Customer Care Executive

Salary: Best in Industry

Email Id: hire@purpleunited.com

Job Summary:

The Customer Care Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving complaints, and ensuring a positive experience at every touchpoint. This role plays a key part in building long-term relationships with customers, maintaining brand reputation, and supporting business retention and growth.

Key Responsibilities:

· Handle customer inquiries via phone, email, chat, or social media in a professional and timely manner.

· Provide accurate information about products, services, and company policies.

· Resolve customer complaints and issues efficiently, ensuring a satisfactory outcome.

· Record all interactions and feedback in the customer service system or CRM platform.

· Coordinate with internal departments (E commerce, Marketing, Logistics, etc.) to address complex issues.

· Follow up with customers to ensure problem resolution and satisfaction.

· Maintain a deep understanding of company products, processes, and promotions.

· Support customer retention efforts through empathy, active listening, and proactive communication.

Skills & Qualifications:

· Bachelor’s degree in business administration, Communications, or a related field (preferred).

· 1–3 years of experience in customer service, call centre operations, or client relations.

· Excellent verbal and written communication skills.

· Strong problem-solving and conflict-resolution abilities.

· Patience, empathy, and a customer-first attitude.

· Proficiency in MS Office and familiarity with CRM or ticketing software (e.g., Zendesk, Freshdesk, Salesforce).

· Ability to work in a fast-paced environment and handle multiple tasks.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Domestic voice process: 1 year (Preferred)

Location:

• Noida, Uttar Pradesh (Preferred)

Work Location: In person