Vertico Bpo

Job Title: Customer Care Executive Job Location: JNTU, Hyderabad Shift Timings: 1:30 PM - 10:30 PM Company Description: Vertico BPO and LPO Service Private Limited is an industry-oriented outsourcing solutions provider based in Hyderabad. Since its establishment in 2018, the company has earned a reputation for its excellent services. Vertico serves as the principal client for Duncan Lewis Solicitors, a prestigious law firm, handling all their specialized office support functions. The company aims to maintain its reputation by providing easy-to-implement and long-term outsourcing solutions. Job Description: We are looking for a Customer Care Executive (Voice Process) to handle inbound calls, address customer queries, resolve complaints, and ensure customer satisfaction. The ideal candidate should have excellent communication skills and a customer-centric approach. Key Responsibilities: Handle inbound customer calls professionally. Address customer inquiries, provide service information, and resolve complaints. Maintain accurate records of customer interactions. Follow communication scripts and guidelines to ensure consistent service. Escalate complex issues to the appropriate department when necessary. Meet performance targets, including call handling time and customer satisfaction scores. Maintain a positive and empathetic attitude while dealing with customers. Qualifications and Skills: High school diploma or equivalent; bachelor's degree preferred. Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Excellent communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Familiarity with CRM systems and customer service software is a plus. A positive attitude and a passion for helping people. Job Highlights: 5 Days of working. Saturday & Sunday are mandatory week- off No transportation facilities available Shift Timings - 1:30 PM-10:30 PM

This is a full-time on-site Account Executive role located in the Greater Hyderabad Area. We are currently seeking a detail-oriented and skilled Account Executive to join our dynamic team. If you have a keen eye for detail, excel at managing financial records, and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities: Accurately process and manage invoices, ensuring timely payments and resolutions Maintain general accounting records and assist with monthly closing processes Prepare and maintain detailed Excel spreadsheets, ensuring data integrity and accuracy Support the finance team with general accounting tasks as needed Collaborate with team members to improve processes and enhance efficiency Qualifications: Bachelor's degree in accounting, Finance, or a related field 0-3 years of experience in invoice processing, accounts payable, or a similar role. Proficiency in Microsoft Excel (MS Excel-VLOOKUP up, HLOOKUP, Pivot Table) Strong attention to detail and excellent organizational skills Good English communication skills, both written and verbal Ability to work independently and as part of a team Strong communication skills and a positive attitude Shift Timings: 11:30 AM to 8:30 PM (No work-from-home option) Why Join Us? Competitive salary and benefits package Opportunities for professional growth and development A collaborative and supportive work environment Work with a talented and motivated team

Job Title: Recruitment Executive Department: Human Resources Location: Hyderabad Employment Type: Full-Time Reports To: HR Manager Shift Timings: 11:30 Am - 8:30 Pm Start Date : Immediate Job Summary: We are seeking a dynamic and results-driven Recruitment Executive to join our Human Resources team. The ideal candidate will be responsible for managing end-to-end recruitment processes, from identifying staffing needs to onboarding selected candidates. You will play a key role in attracting top talent and ensuring a smooth and professional candidate experience. Key Responsibilities: Collaborate with department managers to identify hiring needs and role requirements. Create and post job advertisements on various platforms (job boards, social media, company website). Source and screen resumes, conduct initial interviews, and shortlist candidates. Coordinate and schedule interviews with hiring managers. Maintain a strong pipeline of qualified candidates through networking, referrals, and proactive outreach. Conduct reference checks and background verifications. Prepare and extend job offers in collaboration with HR and management. Maintain and update the applicant tracking system (ATS) and recruitment dashboards. Ensure a positive candidate experience throughout the recruitment cycle. Support employer branding initiatives and attend career fairs or recruitment events as needed. Requirements: Bachelor's degree in human resources, Business Administration, or a related field. 1-3 years of experience in recruitment or talent acquisition (in-house or agency). Familiarity with various sourcing techniques and tools (LinkedIn, job boards, etc.). Strong interpersonal and communication skills. Ability to manage multiple roles and prioritize effectively. Proficiency in MS Office and applicant tracking systems (ATS). High level of professionalism and confidentiality. What We Offer: Competitive salary and benefits package Opportunities for career growth and development Supportive and inclusive work environment

Vertico BPO & LPO Services Ltd. is a UK-based subsidiary owned by Duncan Lewis Solicitors, specializing in providing outsourcing solutions. Our services range from IT and finance to HR and legal outsourcing. We are dedicated to delivering high-quality support to our clients while fostering a collaborative and dynamic work environment. We are seeking an experienced Client Services Coordinator to manage the bookings process for some of our major clients. This role involves working with clients to meet their interpreter requirements and liaising with interpreters to fulfil each client request. The Client Services Coordinator will coordinate the booking process from start to finish and handle any issues or problem-solving that may arise after a booking has been made. This is a client-facing role that requires excellent communication skills. Communication with clients will be conducted remotely through our company database, email, and telephone. This is a full-time position. Responsibilities include: Liaising with clients to check their interpreter requirements and using interpreter database to match their needs. Providing quotes to clients, if required, outlining our rates and charges. Handling any issues that may arise after a booking has been made, including cancellations, re-arrangements, and complaints. Answering general inquiries over the telephone. Maintain translator records and communicate project needs clearly. Assisting with general administrative work. Oversee confidentiality and compliance standards. Skills and experience required: Multitasking and time management Attention to details and accuracy Ability to handle confidential information professionally. Excellent customer service skills Confident telephone manner Strong oral and written communications skills Problem solving skills Other Highlights: Shift Timings: 1:30 Pm -10:30 PM (UK Shift) Working days: Monday - Friday (Saturday & Sunday off) No ca facility will be provided Immediate joiners are preferred

This is a full-time on-site Account Executive role located in the Greater Hyderabad Area. We are currently seeking a detail-oriented and skilled Account Executive to join our dynamic team. If you have a keen eye for detail, excel at managing financial records, and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities: Accurately process and manage invoices, ensuring timely payments and resolutions Maintain general accounting records and assist with monthly closing processes Prepare and maintain detailed Excel spreadsheets, ensuring data integrity and accuracy Support the finance team with general accounting tasks as needed Collaborate with team members to improve processes and enhance efficiency Qualifications: Bachelor's degree in accounting, Finance, or a related field 1-3 years of experience in invoice processing, accounts payable, or a similar role. Proficiency in Microsoft Excel (MS Excel-VLOOKUP up, HLOOKUP, Pivot Table) Strong attention to detail and excellent organizational skills Good English communication skills, both written and verbal Ability to work independently and as part of a team Strong communication skills and a positive attitude Shift Timings: 11:30 AM to 8:30 PM (No work-from-home option) Why Join Us? Competitive salary and benefits package Opportunities for professional growth and development A collaborative and supportive work environment Work with a talented and motivated team

Job Title: Accounts Executive Company Description: Vertico BPO and LPO Service Private Limited is an industry-oriented outsourcing solutions provider based in Hyderabad. Since its establishment in 2018, the company has earned a reputation for its excellent services. Vertico serves as the principal client for Duncan Lewis Solicitors, a prestigious law firm, handling all their specialized office support functions. The company aims to maintain its reputation by providing easy-to-implement and long-term outsourcing solutions. Position Summary: We are seeking a highly organized and detail-oriented Invoice Process Specialist to join our Accounts team. The ideal candidate will be responsible for overseeing the end-to-end invoice process, ensuring accuracy, compliance, and timely processing of invoices. This role plays a critical part in maintaining smooth financial operations and supporting vendor and client relationships. Key Responsibilities: Invoice Processing: Review, verify, and process invoices in an accurate and timely manner. Data Entry: Accurately enter invoice details into financial systems while ensuring alignment with company policies. Reconciliation: Resolve discrepancies between invoices, purchase orders, and receipts. Vendor Communication: Serve as the primary contact for vendors regarding invoicing queries, discrepancies, and payment status. Compliance: Ensure all invoices comply with internal financial controls and external regulations. Reporting: Generate and maintain reports on invoice status, payment schedules, and discrepancies for management review. Collaboration: Work closely with internal teams such as Accounts Payable, Procurement, and Finance to ensure efficient invoice processing and issue resolution. Qualifications: Bachelor's degree in accounting, Finance, Business Administration, or a related field (or equivalent experience). 2-3 years of experience in invoice processing, accounts payable, or a similar role. Proficiency in Microsoft Excel and familiarity with financial software systems. Strong attention to detail and accuracy in data entry and reconciliation tasks. Excellent organizational and time management skills to handle high volumes of invoices. Strong problem-solving and analytical abilities. Effective communication and interpersonal skills for vendor and internal team coordination. Job Highlights: 5 Days of working. Saturday & Sunday are mandatory week- off No transportation facilities available Shift Timing- 11:30 AM- 08:30 PM

Job Title: Customer Care Executive - International Voice Process Location: Hyderabad Department: Customer Support Reports To: Team Lead Job Type: Full time - UK shift Job Summary: We are seeking a skilled and articulate Customer Care Executive to handle inbound calls for our international clients in the legal sector. The role requires addressing inquiries related to legal services, gathering accurate information, and providing timely and professional support to callers. You will be the first point of contact for individuals seeking legal assistance or information, and your ability to communicate with empathy and clarity is critical. Key Responsibilities: Handle inbound calls from international clients related to legal services and law firm enquiries. Provide accurate information about legal processes, services, and appointment scheduling (non-advisory). Gather and document essential information from callers with a high level of accuracy and attention to detail. Transfer calls or escalate issues to the appropriate legal team or department as needed. Maintain confidentiality and adhere to data protection and client privacy standards. Update call records, logs, and CRM systems consistently and thoroughly. Stay informed about service updates, law firm procedures, and client requirements. Deliver exceptional customer service while managing potentially sensitive or urgent situations. Requirements: 1-2 years of experience in an international voice process, preferably with exposure to legal, healthcare, or professional services. Excellent verbal communication skills in English (US/UK accent is a plus). Strong listening skills and the ability to show empathy and professionalism under pressure. Ability to work in night shifts or rotational shifts to support international time zones. Comfortable working in a high-call-volume environment. Basic understanding of legal terminology is preferred but not mandatory. Familiarity with CRM tools and call management systems. What We Offer: Competitive salary Cab/transport facility is not provided Training and learning opportunities Opportunity to work with global clients in a professional environment Supportive team culture and structured career growth Shift Timings: 1:30 Pm to 10:30 Pm and 2:30 Pm - 11:30 PM

Legal Associate | Leading UK Immigration Law Firm | Private & Business Immigration Specialist | 15 Vacancies | Application Deadline: 6 August 2025. Are you passionate about law and ready to launch your legal career on an international platform? Vertico BPO and LPO Services Pvt. Ltd. (Vertico) is seeking dynamic individuals to join our team as Legal Associate. This is a unique opportunity to work with a leading British law firm specializing in Immigration and Human Rights law. Role Overview: We are seeking motivated and detail-oriented Legal Associates to join our dynamic Immigration team. This entry-level position is ideal for a paralegal or caseworker with a strong interest in UK private immigration law, business immigration, and private client matters . You will work closely with solicitors, trainees, and fellow caseworkers under the supervision of a department director, supporting a diverse caseload and contributing to high-quality legal services for both individual and corporate clients. Key Responsibilities: Taking client instructions, statements and day to day handling of casework matters. Conducting legal research and analysis to support case preparation. Prepare and submit visa applications under UK immigration rules, including: Spouse, partner, child, visitor, and settlement routes Assist with business immigration matters such as: Sponsor licence applications Skilled Worker visas Global Business Mobility routes Attend client meetings and take instructions under supervision Liaise with clients to collect documentation and provide case updates Handle the end-to-end process of: Lodging First-tier Tribunal appeals Preparing witness statements and evidence bundles Researching objective sources to build strong, clear and convincing casework. Drafting English-based legal documents, including statements, applications and client care letters. Managing legal files and documentation using the firms case management system. Recording of time spent and evidencing work done in accordance with Company case management procedures. Commitment to client care and professional ethics. Requirements: Bachelor's/Masters degree in Law. Excellent written and verbal communication skills Ability to manage multiple tasks and meet deadlines High attention to detail and strong organizational skills Must have at least one year of experience in the legal field. Prior work experience in a law firm or similar setting is a plus. Ability to work independently and collaboratively in a fast-paced environment. Willingness to undertake training and development opportunities. Good IT skills with proficiency in Microsoft Office and ability to work with electronic documents and paperless systems. Able to comply with all relevant Company procedures and meet performance targets. Training: Begin your journey with two weeks of intensive face-to-face group training, led by a team of professionals UK immigration lawyers. Through practical scenarios, and guided exercises, you'll gain hands-on experience tailored for the private immigration law team. This program equips you with the skills and knowledge needed to thrive in a fast-paced, client-focused international legal environment. Opportunity for Career Progression UK Qualified Solicitor At Vertico, we believe in investing in our employees' future. For ambitious individuals, this role offers a pathway to becoming a Solicitor in England & Wales through the Solicitors Qualifying Exam (SQE) route. Your work experience with us will count towards the process of qualifying as a Solicitor, providing a unique opportunity to advance your legal career. What We Offer: Structured training and mentorship from experienced immigration lawyers Exposure to high-profile and complex immigration cases Supportive and inclusive team culture Clear career progression pathways within the firm Why Choose Vertico? Joining Vertico means joining a dynamic and diverse team dedicated to excellence in legal support services. Don't miss this chance to launch or enhance your legal career with Vertico and gain invaluable experience working with a leading British law firm. Apply now to take the first step towards an exciting and rewarding future in the legal profession!

Role: Human Resource Manager Experience: 4 - 6 years Job Type: Office based, full time permanent role Shift timings: 1:00 Pm - 10:00Pm No Cab Facility provided Location: Vertico BPO and LPO Services Pvt. Ltd,110A & 111, Manjeera Trinity Corporate, JNTU Hi-tech City Road, Hyd-500072 Company Description: Vertico BPO and LPO Services Private Limited is an industry-oriented outsourcing solutions and legal processing provider based in Hyderabad. Since its establishment in 2018, the company has earned a reputation for its excellent services. Vertico serves as the principal client for Duncan Lewis Solicitors, a prestigious law firm, handling all their specialized office support functions. The company aims to maintain its reputation by providing easy-to-implement and long-term outsourcing solutions. Main Purposes: To assist in the implementation of the company's Human Resources Plan in line with the company's business plan To actively contribute to achieving company objectives (this may include project work) To assist the senior management team with HR duties and responsibilities To deal with all HR operational matters within the client/department groups allocated Key Tasks: Providing best practice advice and guidance on company policies, terms and conditions of employment and legislation. Dealing with Employee Relations matters including disciplinary and grievance cases. Coaching and supporting Supervisors, Managers and Directors through any staffing issues with the view to find a resolution at an informal stage (including informal mediation). Take notes, produce documentation and advise on fairness/process on disciplinary/grievance/investigatory panels. Dealing with various HR queries/matters, throughout the business, reliably and in accordance with legal requirements Assisting with payroll matters where required All aspects of recruitment All aspects of training and development, including induction Ensuring staff maintain CPD points and relevant accreditations Ensuring probationary reviews and appraisals are carried out effectively. Performance management conducting and assisting Directors, Managers and Supervisors at performance management meetings to ensure individual performance targets are met. Attendance Management. Report on key HR metrics. Ensuring monthly report/reporting is submitted on time Ad hoc HR related project work Overseeing leavers process Involvement in auditing and reporting Overseeing onboarding process. Assisting in talent acquisition of LPO. Assisting and coordinating ongoing training. Overseeing offboarding process. Dealing with employee relations. Skills: Excellent organization skills with the ability to manage a large workload under pressure Highly developed interpersonal skills with the ability to influence with confidence at a senior level Professional manner, proactive approach to work Demonstrate the ability to work confidentially, remaining discreet at all times High attention to detail, proactive, able to coach and develop others through advice. Excellent communications skills to work effectively with people at all levels Excellent analytical skills and ability to use own initiative but know when to seek guidance Committed team player and self -motivated Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems