Job Title: Customer Care Executive Job Location: JNTU, Hyderabad Shift Timings: 1:30 PM - 10:30 PM Company Description: Vertico BPO and LPO Service Private Limited is an industry-oriented outsourcing solutions provider based in Hyderabad. Since its establishment in 2018, the company has earned a reputation for its excellent services. Vertico serves as the principal client for Duncan Lewis Solicitors, a prestigious law firm, handling all their specialized office support functions. The company aims to maintain its reputation by providing easy-to-implement and long-term outsourcing solutions. Job Description: We are looking for a Customer Care Executive (Voice Process) to handle inbound calls, address customer queries, resolve complaints, and ensure customer satisfaction. The ideal candidate should have excellent communication skills and a customer-centric approach. Key Responsibilities: Handle inbound customer calls professionally. Address customer inquiries, provide service information, and resolve complaints. Maintain accurate records of customer interactions. Follow communication scripts and guidelines to ensure consistent service. Escalate complex issues to the appropriate department when necessary. Meet performance targets, including call handling time and customer satisfaction scores. Maintain a positive and empathetic attitude while dealing with customers. Qualifications and Skills: High school diploma or equivalent; bachelor's degree preferred. Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Excellent communication and interpersonal skills. Ability to multi-task, prioritize, and manage time effectively. Familiarity with CRM systems and customer service software is a plus. A positive attitude and a passion for helping people. Job Highlights: 5 Days of working. Saturday & Sunday are mandatory week- off No transportation facilities available Shift Timings - 1:30 PM-10:30 PM

This is a full-time on-site Account Executive role located in the Greater Hyderabad Area. We are currently seeking a detail-oriented and skilled Account Executive to join our dynamic team. If you have a keen eye for detail, excel at managing financial records, and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities: Accurately process and manage invoices, ensuring timely payments and resolutions Maintain general accounting records and assist with monthly closing processes Prepare and maintain detailed Excel spreadsheets, ensuring data integrity and accuracy Support the finance team with general accounting tasks as needed Collaborate with team members to improve processes and enhance efficiency Qualifications: Bachelor's degree in accounting, Finance, or a related field 0-3 years of experience in invoice processing, accounts payable, or a similar role. Proficiency in Microsoft Excel (MS Excel-VLOOKUP up, HLOOKUP, Pivot Table) Strong attention to detail and excellent organizational skills Good English communication skills, both written and verbal Ability to work independently and as part of a team Strong communication skills and a positive attitude Shift Timings: 11:30 AM to 8:30 PM (No work-from-home option) Why Join Us? Competitive salary and benefits package Opportunities for professional growth and development A collaborative and supportive work environment Work with a talented and motivated team

Job Title: Recruitment Executive Department: Human Resources Location: Hyderabad Employment Type: Full-Time Reports To: HR Manager Shift Timings: 11:30 Am - 8:30 Pm Start Date : Immediate Job Summary: We are seeking a dynamic and results-driven Recruitment Executive to join our Human Resources team. The ideal candidate will be responsible for managing end-to-end recruitment processes, from identifying staffing needs to onboarding selected candidates. You will play a key role in attracting top talent and ensuring a smooth and professional candidate experience. Key Responsibilities: Collaborate with department managers to identify hiring needs and role requirements. Create and post job advertisements on various platforms (job boards, social media, company website). Source and screen resumes, conduct initial interviews, and shortlist candidates. Coordinate and schedule interviews with hiring managers. Maintain a strong pipeline of qualified candidates through networking, referrals, and proactive outreach. Conduct reference checks and background verifications. Prepare and extend job offers in collaboration with HR and management. Maintain and update the applicant tracking system (ATS) and recruitment dashboards. Ensure a positive candidate experience throughout the recruitment cycle. Support employer branding initiatives and attend career fairs or recruitment events as needed. Requirements: Bachelor's degree in human resources, Business Administration, or a related field. 1-3 years of experience in recruitment or talent acquisition (in-house or agency). Familiarity with various sourcing techniques and tools (LinkedIn, job boards, etc.). Strong interpersonal and communication skills. Ability to manage multiple roles and prioritize effectively. Proficiency in MS Office and applicant tracking systems (ATS). High level of professionalism and confidentiality. What We Offer: Competitive salary and benefits package Opportunities for career growth and development Supportive and inclusive work environment

Vertico BPO & LPO Services Ltd. is a UK-based subsidiary owned by Duncan Lewis Solicitors, specializing in providing outsourcing solutions. Our services range from IT and finance to HR and legal outsourcing. We are dedicated to delivering high-quality support to our clients while fostering a collaborative and dynamic work environment. We are seeking an experienced Client Services Coordinator to manage the bookings process for some of our major clients. This role involves working with clients to meet their interpreter requirements and liaising with interpreters to fulfil each client request. The Client Services Coordinator will coordinate the booking process from start to finish and handle any issues or problem-solving that may arise after a booking has been made. This is a client-facing role that requires excellent communication skills. Communication with clients will be conducted remotely through our company database, email, and telephone. This is a full-time position. Responsibilities include: Liaising with clients to check their interpreter requirements and using interpreter database to match their needs. Providing quotes to clients, if required, outlining our rates and charges. Handling any issues that may arise after a booking has been made, including cancellations, re-arrangements, and complaints. Answering general inquiries over the telephone. Maintain translator records and communicate project needs clearly. Assisting with general administrative work. Oversee confidentiality and compliance standards. Skills and experience required: Multitasking and time management Attention to details and accuracy Ability to handle confidential information professionally. Excellent customer service skills Confident telephone manner Strong oral and written communications skills Problem solving skills Other Highlights: Shift Timings: 1:30 Pm -10:30 PM (UK Shift) Working days: Monday - Friday (Saturday & Sunday off) No ca facility will be provided Immediate joiners are preferred

This is a full-time on-site Account Executive role located in the Greater Hyderabad Area. We are currently seeking a detail-oriented and skilled Account Executive to join our dynamic team. If you have a keen eye for detail, excel at managing financial records, and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities: Accurately process and manage invoices, ensuring timely payments and resolutions Maintain general accounting records and assist with monthly closing processes Prepare and maintain detailed Excel spreadsheets, ensuring data integrity and accuracy Support the finance team with general accounting tasks as needed Collaborate with team members to improve processes and enhance efficiency Qualifications: Bachelor's degree in accounting, Finance, or a related field 1-3 years of experience in invoice processing, accounts payable, or a similar role. Proficiency in Microsoft Excel (MS Excel-VLOOKUP up, HLOOKUP, Pivot Table) Strong attention to detail and excellent organizational skills Good English communication skills, both written and verbal Ability to work independently and as part of a team Strong communication skills and a positive attitude Shift Timings: 11:30 AM to 8:30 PM (No work-from-home option) Why Join Us? Competitive salary and benefits package Opportunities for professional growth and development A collaborative and supportive work environment Work with a talented and motivated team

Job Title: Accounts Executive Company Description: Vertico BPO and LPO Service Private Limited is an industry-oriented outsourcing solutions provider based in Hyderabad. Since its establishment in 2018, the company has earned a reputation for its excellent services. Vertico serves as the principal client for Duncan Lewis Solicitors, a prestigious law firm, handling all their specialized office support functions. The company aims to maintain its reputation by providing easy-to-implement and long-term outsourcing solutions. Position Summary: We are seeking a highly organized and detail-oriented Invoice Process Specialist to join our Accounts team. The ideal candidate will be responsible for overseeing the end-to-end invoice process, ensuring accuracy, compliance, and timely processing of invoices. This role plays a critical part in maintaining smooth financial operations and supporting vendor and client relationships. Key Responsibilities: Invoice Processing: Review, verify, and process invoices in an accurate and timely manner. Data Entry: Accurately enter invoice details into financial systems while ensuring alignment with company policies. Reconciliation: Resolve discrepancies between invoices, purchase orders, and receipts. Vendor Communication: Serve as the primary contact for vendors regarding invoicing queries, discrepancies, and payment status. Compliance: Ensure all invoices comply with internal financial controls and external regulations. Reporting: Generate and maintain reports on invoice status, payment schedules, and discrepancies for management review. Collaboration: Work closely with internal teams such as Accounts Payable, Procurement, and Finance to ensure efficient invoice processing and issue resolution. Qualifications: Bachelor's degree in accounting, Finance, Business Administration, or a related field (or equivalent experience). 2-3 years of experience in invoice processing, accounts payable, or a similar role. Proficiency in Microsoft Excel and familiarity with financial software systems. Strong attention to detail and accuracy in data entry and reconciliation tasks. Excellent organizational and time management skills to handle high volumes of invoices. Strong problem-solving and analytical abilities. Effective communication and interpersonal skills for vendor and internal team coordination. Job Highlights: 5 Days of working. Saturday & Sunday are mandatory week- off No transportation facilities available Shift Timing- 11:30 AM- 08:30 PM