Client Coordinator

Vertico BPO & LPO Services Ltd. is a UK-based subsidiary owned by Duncan Lewis Solicitors, specializing in providing outsourcing solutions. Our services range from IT and finance to HR and legal outsourcing. We are dedicated to delivering high-quality support to our clients while fostering a collaborative and dynamic work environment. We are seeking an experienced Client Services Coordinator to manage the bookings process for some of our major clients. This role involves working with clients to meet their interpreter requirements and liaising with interpreters to fulfil each client request. The Client Services Coordinator will coordinate the booking process from start to finish and handle any issues or problem-solving that may arise after a booking has been made. This is a client-facing role that requires excellent communication skills. Communication with clients will be conducted remotely through our company database, email, and telephone. This is a full-time position. Responsibilities include: Liaising with clients to check their interpreter requirements and using interpreter database to match their needs. Providing quotes to clients, if required, outlining our rates and charges. Handling any issues that may arise after a booking has been made, including cancellations, re-arrangements, and complaints. Answering general inquiries over the telephone. Maintain translator records and communicate project needs clearly. Assisting with general administrative work. Oversee confidentiality and compliance standards. Skills and experience required: Multitasking and time management Attention to details and accuracy Ability to handle confidential information professionally. Excellent customer service skills Confident telephone manner Strong oral and written communications skills Problem solving skills Other Highlights: Shift Timings: 1:30 Pm -10:30 PM (UK Shift) Working days: Monday - Friday (Saturday & Sunday off) No ca facility will be provided Immediate joiners are preferred