Job
Description
Key Responsibilities: Handling Customer Inquiries: Responding to customer questions and requests regarding products, services, billing, or other concerns. Issue Resolution : Addressing and resolving customer complaints, technical issues, or other problems. Providing Guidance: Assisting customers with product usage, troubleshooting, or other support needs. Maintaining Records: Keeping accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions. Communication: Engaging in effective communication with customers, both verbally and in writing, using various channels. Collaboration: Working with other teams, such as technical support or sales, to ensure timely and effective resolution of customer issues. Customer Satisfaction: Ensuring that customers have a positive and satisfactory experience. Following Procedures: Adhering to company policies, guidelines, and procedures for handling customer interactions. Additional Responsibilities (may vary depending on the organization): Lead Generation: Identifying and pursuing potential new customers. Sales: Assisting with sales efforts, such as upselling or cross-selling products or services. Training: Providing training to new or existing team members on customer service practices. Performance Monitoring: Tracking and evaluating customer service metrics, such as call handling time, customer satisfaction scores, and resolution rates. Customer Relationship Management (CRM) System: Utilizing CRM systems to manage customer interactions, track issues, and maintain records Skills Required: Strong Communication Skills: Ability to communicate effectively with customers, both verbally and in writing. Problem-Solving Skills: Ability to identify and resolve customer issues effectively. Empathy and Patience: Ability to understand and respond to customer concerns with empathy and patience. Organization Skills: Ability to manage multiple tasks and prioritize customer needs. Technical Proficiency: Ability to utilize CRM systems and other customer service tools. Job Types: Full-time, Fresher, Internship Pay: ₹9,809.80 - ₹28,920.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9027709176
