Customer Care Executive

Job Description

*Job description for a Customer Care Executive:* Job Title: Customer Care Executive (Export Division) * Reports to: Customer Care Manager * Department: Customer Service * Location: Bopal Ghuma *Job Summary:* We seek a highly skilled and customer-focused Customer Care Executive to join our team. You'll provide exceptional support to customers via phone, email, and chat, resolving issues and ensuring customer satisfaction *Key Responsibilities:* *Customer Interaction:* 1. Handle customer inquiries, complaints, and feedback via phone, email, and chat. 2. Provide accurate product/service information and resolve issues promptly. 3. Ensure timely resolution of customer complaints and escalate complex issues. *Problem-Solving:* 1. Troubleshoot and resolve customer issues efficiently. 2. Collaborate with internal teams (e.g., tech support, sales) to resolve complex issues. 3. Offer alternative solutions or compromises when necessary. *Communication:* 1. Maintain clear, concise, and professional communication. 2. Ensure active listening and empathy in customer interactions. 3. Document customer interactions and update records. *Quality and Performance:* 1. Meet or exceed customer satisfaction targets. 2. Achieve productivity and efficiency standards. 3. Participate in quality monitoring and improvement initiatives. *Additional Responsibilities:* 1. Stay up-to-date with product/service knowledge and industry trends. 2. Participate in training and development programs. 3. Collaborate with team members to achieve departmental goals. *Requirements:* *Essential:* 1. 1-2 years of customer service experience. 2. Excellent communication and interpersonal skills. 3. Ability to work in a fast-paced environment. 4. Strong problem-solving and analytical skills. 5. Basic computer literacy (e.g., CRM software, Microsoft Office). *Desirable:* 1. Customer service certifications (e.g., CCNA, ICS). 2. Experience in [industry/sector]. 3. Language proficiency (if applicable). *Skills:* 1. Active listening 2. Empathy and patience 3. Conflict resolution 4. Time management 5. Adaptability 6. Technical skills (e.g., CRM, helpdesk software) Work Hours: 9.30 to 6.30 Salary and Benefits: 26 + 1% Incentive (flat) Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Health insurance Leave encashment Life insurance Schedule: Day shift Morning shift Supplemental Pay: Yearly bonus Experience: Customer support: 1 year (Required) Language: Hindi (Required) English (Required) Work Location: In person Speak with the employer +91 9106130336