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ONLINELR
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Customer Care Executive

Customer Care Executive

ONLINELR

2 years

1 - 2 Lacs

gāndhīnagar

Posted:4 days ago| Platform: GlassDoor logo

Apply

Skills Required

logistics service resolve support communication empathy crm management teamwork

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Care Executive
Location: GandhinagarCompany: ONLINELR

About ONLINELR:
ONLINELR is a growing platform dedicated to the logistics industry. We are looking for a proactive and customer-focused Customer Care Executive to join our team and help us deliver excellent service to our users.

Key Responsibilities:

Handle inbound and outbound customer calls, messages, and emails in a professional manner
Provide accurate information about ONLINELR’s products, services, and features
Resolve customer queries, issues, and complaints promptly and effectively
Maintain detailed records of customer interactions, feedback, and follow-ups
Coordinate with internal departments to ensure smooth resolution of customer concerns
Build and maintain positive relationships with customers to enhance satisfaction and loyalty
Identify recurring issues and suggest improvements to enhance customer experience

Requirements:

Proven experience as a Customer Care Executive, Support Representative, or similar role
Excellent communication and problem-solving skills
Patience, empathy, and a customer-first attitude
Ability to manage multiple tasks and handle pressure calmly
Basic computer knowledge and familiarity with CRM or customer management systems
Fluency in English and Hindi

Key Skills:

Strong communication and listening skills
Positive attitude and professionalism
Time management and attention to detail
Teamwork and coordination

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement

Experience:

Customer support: 2 years (Required)

Work Location: In person

Speak with the employer
+91 9978757529

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