Customer Care Executive- Night Shift (Immediate Joiners)

Niit Learning Systems

0 - 2 years

0 - 2 Lacs

Kolkata

Posted:3 days ago| Platform:

Apply

Skills Required

Bpo Customer Service International Voice Process Communication Skills Inbound Voice Process International Call Center Bpo Voice Voice Process Voice Support International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Swetha.9.Raju@niitmts.com

91-8826247648

Key Responsibilities:

Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.

Eligibility Criteria:

Graduates (freshers)
with excellent communication skills are encouraged to apply.
Preference given to candidates with prior
BPO experience
and
complete joining documentation
.
Not eligible:
Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory:
PAN card is required during the hiring process

Swetha.9.Raju@niitmts.com

91-8826247648

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