Posted:2 hours ago|
Platform:
Work from Office
Full Time
Customer Operations Chat and Voice Process- Senior Process Manager
India |Full-time (FT)|Customer Operations |Job ID_
Shift Timings Flexible 24x7 |Management Level Senior Manager
eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team.
He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems.
Overall, experience of 9+ years and should be a graduate or post graduate in any specialisation
- Graduation in Computer Science, Computer Applications or related subjects
eClerx
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