Customer Care Executive

0 - 3 years

0 - 3 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Title: Customer Service Associate

CTC: 1 - 3 LPA

Location: Lucknow (On-Site)

Experience: 0 to 3 Years

Education: Graduation Not Required

Shift Timings:

For Males: Rotational Shifts

For Females: Between 7 AM to 8 PM

Job Summary:

We are looking for Customer Service Associates to join our premium process. In this role, you will manage customer queries and deliver exceptional support to ensure high satisfaction. The ideal candidate will possess strong communication skills and the ability to handle concerns professionally, maintaining a positive customer experience.

Key Responsibilities:

  • Handle inbound and outbound calls, providing accurate information and resolving customer queries.
  • Efficiently resolve customer issues, maintaining a high level of professionalism.
  • Ensure customer satisfaction by offering timely and high-quality service.
  • Update customer records and process requests promptly.
  • Work closely with internal teams to manage escalations and ensure seamless service delivery.
  • Offer solutions: Suggest suitable products or services based on customer needs to drive sales and improve customer experience.

Requirements:

  • Strong Verbal and Written Communication: Proficiency in both Hindi & English to interact effectively with customers.
  • Problem-Solving Abilities: A customer-centric approach to resolving concerns and providing solutions.
  • High Call Volume Management: Comfortable working in an environment with high inbound call volumes.
  • Attention to Detail: Ability to accurately update records and process requests without error.

If Interested Call

HR Tarun 8810706411

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