Customer Care Executive

• A Customer Support Executive (CSE) is the go-to person customers speak to after they’ve purchased a product or service. They help solve problems, answer questions, and make sure the customer has a smooth experience with the brand.
• Customer Support Executives are more like friendly problem-solvers who represent the company in every interaction. In today’s digital world, they work across channels, like phone, email, chat, and social media to stay connected with customers wherever they are.
• More than just a support agent, a good CSE builds trust, keeps customers happy, and helps the business grow through better service.
• Here’s what a Customer Support Executive typically does every day:
• Respond to customer questions and issues through calls, chats, or emails in a polite and timely manner. Troubleshoot problems by understanding the customer’s concern and offering step-by-step help or solutions.
• Provide accurate product or service information to guide customers and prevent confusion.
• Document conversations and updates in the system so there’s a clear record of what was discussed or resolved.
• Follow up with customers to make sure their issue is fully resolved and they’re satisfied with the support. For anyone considering a career in this field or companies looking to hire, the CSE role is about being helpful, patient, and clear while making every customer feel valued.
• Let’s explore the detailed roles and responsibilities of Customer Support Executive in the next section.
• Customer Support Executive Roles and Responsibilities
• The role of a Customer Support Executive (CSE) is dynamic and industry-sensitive, with professionals often working behind the scenes to build strong relationships, retain customers, and solve issues swiftly.
• With AI tools, omnichannel platforms, and growing customer expectations shaping the industry in 2025, CSEs combine technical knowledge, emotional intelligence, and adaptability.
• According to a recent Salesforce report, 90% of customers say the experience a company provides is as important as its products or services. This puts customer support professionals at the center of brand loyalty and growth. Let’s take a closer look at what their roles and responsibilities really involve.
• Tamil candidates only
• Age limit 30 below
• Freshers and chennai candidates only

Job Types: Full-time, Fresher

Pay: ₹8,298.68 - ₹24,947.66 per month

Benefits:

• Food provided

Work Location: In person