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Jhaveri Securities
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Customer Care Executive

Customer Care Executive

Jhaveri Securities

0 - 3 years

|

0 - 2 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

calls handling client support communication skills customer support kyc solving queries inbound calls application support customer complaints handling client calls technical customer support outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle inbound and outbound calls related to client queries on online trading applications (mobile & web).
Calling to existing customer of the company to make them aware about new products & services launch by company.
Assist clients with login issues, password resets, fund transfers, order placement, and general trading operations.
Solve queries of clients
Educate clients about new features, system updates, and digital trading tools.
Explain and demonstrate the features of the trading application to new clients during onboarding.
Handle application-related queries and guide clients step-by-step on navigation and usage.
Participate in and support on-ground or virtual camps aimed at creating awareness about online trading applications.
Male Candidates Preferred

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Jhaveri Securities

Finance

Mumbai

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