Customer Care Executive

Job Description

Role : Customer Support Executiv e Experience: Minimum 1+ years in a customer-facing role Employment Type : Full-time Shift : Day Shift Working Days : 6 days a week( and 1 rotational Off) Key Responsibilities: Interact with customers through email and calls to resolve queries and complaints Provide support on trading, portfolio management, and account-related issues Coordinate with internal departments to ensure timely resolution of customer queries Utilize customer service tools such as Freshdesk and CRM tools effectively Maintain adherence to Quality and Compliance Guidelines while delivering a prompt solution Exhibit quick decision-making abilities to respond to customer inquiries Ensure customer satisfaction through efficient and quality-driven service Maintain a positive, empathetic, and professional attitude toward customers at all times Key Requirements: Bachelor's degree is a must 1+ years of experience in a customer-handling role Excellent verbal and written communication skills in both English and Hindi Ability to multitask, prioritize, and manage time effectively A passion for going beyond the call of duty to assist customers Candidates with experience in stock broking, financial services, or a related field will be preferred Comfortable working in a 6-day workweek Job Type: Full-time Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Night shift Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person