Customer Care Executive

Job Title: Customer Care Executive – Intern Location: Hybrid (Work from Home + Office – 3 days a week) Type: Internship Industry: E-commerce / Fashion Company: Femenest Stipend: ₹10,000 – ₹12,000 per month About Femenest: Femenest is a premium direct-to-consumer clothing brand delivering high-quality, body-positive fashion essentials for modern Indian women. We're building a loyal customer base and looking for a smart, empathetic individual to be the voice of our brand. Key Responsibilities: Respond promptly to customer queries via WhatsApp, phone, email, and social media. Assist customers with order updates, returns/exchanges, delivery issues, and general support. Provide clear, helpful, and friendly communication in both English and Hindi. Coordinate with logistics teams to resolve shipping or order-related issues. Maintain accurate records of customer interactions and ensure smooth follow-up. Gather customer feedback and assist in improving our service experience. Requirements:Strong verbal and written communication skills in both English and Hindi. Ability to remain calm and professional under pressure. Proficiency with WhatsApp Business, Excel, Google Sheets, and email communication. Prior customer service or e-commerce experience is a bonus. Self-motivated and eager to grow in a fast-paced startup environment. What We Offer: Monthly stipend of ₹10,000 – ₹12,000 based on experience and performance. Flexible hybrid work structure (3 days from office). A collaborative and supportive team culture. Certificate of internship and potential opportunity for a full-time role.