Customer Care Executive || Gurugram ||

Expert Staffing Solutions

1 - 3 years

3 - 4 Lacs

New Delhi Gurugram

Posted:2 months ago| Platform:

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Skills Required

International Call Center Voice Support Teleperformance Usa cce inbound Voice Process airbnb Customer Relationship Customer Support CSE Customer Care International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Care Executive Location: Gurugram Salary: 36,000 (in-hand) per month + 2,500 monthly attendance bonus Type: Full-time Shift: Shift Rotational Experience: 1 years We help millions of people find unique travel experiences around the world and pride ourselves on delivering exceptional guest and host support. Join our growing team and be part of shaping the future of travel. Key Responsibilities: Handle inbound and outbound customer inquiries via phone. Resolve issues related to bookings, cancellations, payments, listings, and disputes. Provide clear, accurate, and prompt information to users. Maintain a positive and professional attitude with customers at all times. Collaborate with internal teams to escalate and follow up on complex issues. Ensure adherence to Airbnbs policies and values while representing the brand. Skills & Qualifications: Excellent communication skills (verbal and written) in English. Strong problem-solving and decision-making abilities. Customer-centric mindset with a positive attitude. Ability to work under pressure and handle high-stress situations calmly. Proficient in basic computer applications and CRM systems. Flexibility to work in rotational shifts, including weekends and holidays. Perks & Benefits: 36,000 in-hand salary per month 2,500 monthly attendance bonus Performance-based incentives Paid training and career development opportunities

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Customer Care Executive || Gurugram ||