Customer Care Executive - Elevator Industry

1 - 5 years

0 - 3 Lacs

Posted:6 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Company

Experience Leve

Education

Role & responsibilities

We are seeking a dedicated and customer-focused Customer Care Executive to join our team in the elevator industry. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing exceptional service.

  • Customer Support:

    Handle customer inquiries via phone, email, and in-person, providing timely and accurate information.
  • Issue Resolution:

    Address and resolve customer complaints and issues, ensuring a positive customer experience.
  • Service Coordination:

    Coordinate with technical teams to schedule maintenance and repair services for elevators.
  • Follow-Up:

    Conduct follow-up calls to ensure customer satisfaction and gather feedback.
  • Documentation:

    Maintain accurate records of customer interactions, issues, and resolutions.
  • Reporting:

    Prepare and present customer service reports to management, highlighting key metrics and areas for improvement.
  • Relationship Management:

    Build and maintain strong relationships with customers, ensuring their needs are met.
  • Continuous Improvement:

    Participate in continuous improvement initiatives to enhance customer service processes and practices.

Preferred candidate profile

  • Education:

    High school diploma or equivalent. A degree in Business Administration or a related field is a plus.
  • Experience:

    Previous experience in customer service or a similar role is preferred.
  • Skills:

    Excellent communication and interpersonal skills, strong problem-solving abilities, proficiency in Microsoft Office Suite, and familiarity with CRM software.
  • Local Candidates:

    Must be a resident of Ahmedabad, Gujarat.

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OMEGA Elevators logo
OMEGA Elevators

Manufacturing/Construction

Elevator City

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