Customer Care Executive - Diagnostics / Healthcare Industry

Torrent Diagnostics

2 - 5 years

3 - 6 Lacs

Navi Mumbai

Posted:1 month ago| Platform:

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Skills Required

BPO Customer Care Inbound Calls Inbound Process Customer Support CSE Solving Queries Telecalling Calling Voice Process Voice Support Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

scouting for passionate Customer care professionals

we would like to meet you.

Customer Care Executive shall perform the appended tasks to ensure customers experience is at the optimal level.

Cater to customer phone calls and resolving their queries.
Curate streamlined email and social media communication for the queries/complaints received.
Help customers choose the right healthcare/test packages (Up Sell & Cross Sell)
Handle customer concerns and complaints in a timely manner
Working knowledge of CRM and queue management
Inform customers of upcoming promotions or deals
Establish positive rapport with all clients and customers.
Fixing appointments based on the availability of customers / clients.
Interact with customers to ensure they have a desirable and shareable experience.

Qualifications & Skills:

Min 2+ years of experience in customer service / care
Bachelors degree a must
Excellent verbal and written communication skills
Empathetic, Customer Centric and solution oriented
Active Listener and ability to resolve conflicts.
Prior work experience in Diagnostics/pathology/Healthcare sectors is preferred.
Working knowledge of MS Office
Advanced troubleshooting and multi-tasking skills

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