Customer Care Executive

0 years

2 - 3 Lacs

Posted:10 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities:

  • Respond to customer queries via phone, WhatsApp, email, and social media.
  • Resolve complaints, order issues, product queries, and refund/exchange concerns quickly and professionally.
  • Maintain detailed and accurate records of interactions using CRM or Excel.
  • Coordinate with the logistics and warehouse teams for delivery or return-related issues.
  • Understand Dermatouch product offerings and educate customers when required.
  • Track order statuses and proactively communicate with customers regarding delays, issues, or updates.
  • Collect and log customer feedback for continuous improvement.
  • Follow up on unresolved issues and ensure complete customer satisfaction.

Key Skills Required:

  • Excellent communication skills (written & verbal) in English and Hindi.
  • Calm, patient, and customer-first attitude.
  • Good problem-solving and conflict-resolution abilities.
  • Knowledge of skincare or interest in beauty & wellness industry is a plus.
  • Comfortable using CRM tools, Excel, and basic software applications.
  • Time management and multitasking skills.
  • Ability to handle pressure during peak customer interaction periods.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

Speak with the employer
+91 7435947405Expected Start Date: 15/08/2025

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