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BPO CONVERGENCE
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Customer Care Executive

Customer Care Executive

BPO CONVERGENCE

0 years

1 Lacs

Āsansol

Posted:10 hours ago| Platform: GlassDoor logo

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Skills Required

service resolve transactions metrics communication typing

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking motivated and customer-focused individuals to join our BPO team. The ideal candidate will be responsible for handling customer interactions professionally, solving queries efficiently, and delivering high-quality service across communication

Key Responsibilities:

Handle customer inquiries via calls
Resolve customer complaints, provide appropriate solutions, and ensure follow-up.
Maintain customer satisfaction through effective problem-solving.
Keep records of customer interactions, transactions, comments, and complaints.
Meet performance metrics such as quality, accuracy, and call handling time.
Follow standard operating procedures (SOPs) and adhere to company policies.
Escalate unresolved queries to the appropriate departments as needed.

Required Skills and Qualifications:

Minimum 10+2 (Higher Secondary); graduation preferred.
Good communication skills (verbal and written).
Basic computer knowledge and typing speed.
Ability to handle pressure and multi-task in a fast-paced environment.
Willingness to work in rotational shifts (day/night shifts if applicable).
Customer-centric approach with a problem-solving attitude.

Job Types: Full-time, Permanent

Pay: ₹9,000.00 - ₹13,000.00 per month

Benefits:

Paid sick time
Provident Fund

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