Customer Care Executive

0 years

1 - 3 Lacs

Posted:10 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Customer service through calls.
  • Ensure timely and accurate service delivery at defined productivity levels.
  • Build client and domain knowledge to be able to deliver resolution in the first conversation.
  • Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handle time and customer effort.

Relevant Experience

  • Excellent communication skills.
  • Should be flexible to work in rotational shifts.
  • Proficient in computer usage and basic knowledge of MS Office.
  • Defined career roadmap that offers growth opportunities
  • Work life balance with any 5-day work week.

Education Skills

  • Graduate in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc IT, Stats, Math Hons. and Eco. Hons.)
  • Full time MBA, BE, and B.Tech graduates should have minimum 6 months of international BPO experience
  • B.Tech and MBA Freshers are not Applicable

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

  • Rotational shift

Work Location: In person

Speak with the employer
+91 9303800844

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