1 years

2 - 3 Lacs

Posted:3 weeks ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Role & Responsibilities:

  • Respond to customer inquiries via calls, chat, and email in a professional manner.
  • Resolve issues related to orders, payments, shipping, and returns efficiently.
  • Maintain accurate records of customer interactions and feedback.
  • Provide troubleshooting for platform-related issues.
  • Collaborate with internal teams to improve customer satisfaction.
  • Ensure a high first-contact resolution rate and maintain response time SLAs.

Requirements:

  • 1+ year of experience in customer support (preferably in e-commerce).
  • Strong communication skills in English & Hindi (additional languages are a plus).
  • Ability to handle high volumes of queries with patience and efficiency.
  • Familiarity with CRM tools and support platforms (e.g., Freshdesk, Zendesk).
  • Problem-solving mindset and customer-first approach.
  • Comfortable working in a fast-paced startup environment.

Why Join Us?

  • Be a part of a fast-growing startup.
  • Growth opportunities in customer service and operations.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

mohali, chandigarh, kharar, zirakpur