Customer Care Executive

About Us

Alike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travelers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.

The role

As a Customer Care Executive, you'll serve as the bridge between our customers and their next great adventure. Your expertise will guide travelers, ensuring they have a seamless, exciting, and personalised experience. If you're passionate about exploring the world and helping others do the same, this role is for you!

Key Responsibilities

• Provide prompt, text-based support (chat, email, messaging apps) to tourists for a wide range of services, including SIM cards, experience tickets, travel bookings, and other tourist essentials.
• Occasionally handle customer queries via voice calls when required.
• Guide customers in selecting and purchasing suitable services based on their needs and preferences.
• Assist with booking management, troubleshooting, and real-time problem resolution during the customer's stay.
• Maintain up-to-date knowledge of all products, services, and promotions relevant to tourists.
• Ensure high levels of customer satisfaction by delivering friendly, accurate, and efficient service.
• Collect and relay customer feedback to improve service quality and offerings.
• Collaborate with team members to achieve service targets and maintain smooth operations.
• Adhere to shift schedules, company policies, and standard operating procedures.
• Keep digital records of customer interactions and transactions accurately.
  

Requirements

• At least 2 years experience in a customer service role in the services industry.
• Experience of working in the travel industry will be an added advantage.
• Good knowledge of popular travel destinations, culture, and trends.
• Comfortable working in shifts
• Proficiency in using CRM systems and software.
• Excellent communication (both written and verbal) and negotiation skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.
  

Benefits

• Competitive salary and benefits
• A supportive and ambitious team to help you grow