Customer Care Executive

2 - 6 years

4 - 12 Lacs

Posted:8 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Customer Care Executive is responsible for delivering excellent customer service by addressing inquiries, resolving complaints, and providing information about products or services. This role requires effective communication skills, problem-solving abilities, and a customer-focused approach to ensure a positive experience for clients and contribute to customer satisfaction and loyalty.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
  • Resolve customer complaints and issues by identifying problems and providing appropriate solutions.
  • Provide accurate information about products, services, policies, and procedures.
  • Maintain detailed records of customer interactions, transactions, and feedback.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Collaborate with other departments to address customer needs and improve service quality.
  • Assist in processing orders, returns, or exchanges as needed.
  • Identify opportunities to upsell or cross-sell products and services when appropriate.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Stay updated on company products, services, and promotions to provide informed assistance.

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