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Customer Advisor

Customer Advisor

Advantage Club

0 - 2 years

3 - 4 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

blended process customer service customer queries customer support escalations voice process query resolution email process chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Working Days

Shift Timings

About the Role:

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Gurgaon. This is a blended role (voice + non-voice) that requires excellent communication skills, problem-solving ability, and a strong customer-first mindset. The ideal candidate will be stable, dependable, and enthusiastic about enhancing customer satisfaction.

Key Responsibilities:

Handle customer queries and concerns via calls, emails, and chats in a professional and timely manner.
Provide accurate information regarding our products and services to customers.
Log and maintain customer interactions and issues using the CRM tool.
Resolve product or service-related problems by clarifying complaints, determining root causes, and following up to ensure resolution.
Coordinate with internal teams and external stakeholders (brands/corporates) to ensure smooth execution of events or activations.
Maintain a high level of customer satisfaction through efficient service delivery.

Required Skills & Qualifications:

Strong command over English (both written and verbal).
Prior experience in customer support (voice/non-voice) preferred.
Ability to multitask, prioritize, and manage time effectively.
Basic knowledge of CRM tools is a plus.
Graduation in any stream.

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Customer Advisor