Customer Advisor

Job Description

Key Responsibilities: • Respond to customer queries via phone, email, and chat in a timely an professional manner. • Provide accurate information about products/services, order status, billing, returns, and other general inquiries. • Resolve customer issues effectively, ensuring high satisfaction and first contact resolution whenever possible. • Escalate unresolved queries or technical issues to the appropriate department/team. • Maintain detailed records of customer interactions, feedback, and transactions using CRM tools. • Meet or exceed defined KPIs such as AHT, CSAT, FCR, and productivity metrics. • Collaborate with team members and supervisors to enhance processes and improve the customer experience. Required Skills: • 0-6 years of experience in a customer service or support role (BPO/KPO preferred). • Strong communication skills both verbal and written. • Good typing speed with accuracy for chat/email support. • Ability to multitask and handle pressure in a fast-paced environment. • Proficient in basic computer applications (MS Office, CRM systems, etc.). • Flexible to work in rotational shifts, including weekends and holidays. • Fluency in [English and/or other regional languages depending on process].