Customer Acquisition & Lead Qualification Specialist – Real Estate

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Role Overview

managing incoming leads

Key Responsibilities

• Manage inbound leads received from digital campaigns, property portals, walk-ins, and channel partners.
• Qualify buyer leads based on

  budget, location preference, intent, timeline, and funding readiness

  .
• Filter out non-serious, broker, or irrelevant inquiries.
• Conduct initial buyer conversations via call, WhatsApp, or email to understand requirements.
• Assign only

  qualified and verified leads

  to the sales team.
• Ensure timely follow-ups and lead nurturing until the site visit is ready.
• Maintain accurate lead data, notes, and status updates in CRM.
• Coordinate with sales teams to track lead progress and feedback.
• Re-engage cold or dropped leads through structured follow-up plans.
• Support site visit scheduling and pre-visit buyer alignment.

Required Skills & Experience

• 3–6 years of experience in

  real estate lead management, pre-sales, or customer acquisition support

  .
• Strong understanding of

  real estate buyer psychology and qualification criteria

  .
• Excellent communication and negotiation skills.
• Hands-on experience with

  CRM tools

  (LeadSquared, Zoho, Salesforce, etc.).
• Ability to handle high lead volumes while maintaining quality.
• Strong coordination skills with sales teams.

Preferred Qualifications

• Experience working with

  mid-segment or luxury residential projects

  .
• Knowledge of the Gurgaon / NCR real estate market.
• Experience in handling

  high-ticket buyer inquiries (₹2 Cr+)

  .

What We Offer

• Structured sales support role (no ad management)
• Performance-linked incentives based on qualified conversions
• Opportunity to work on premium real estate inventory