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Niit Learning Systems logo

CSR| WIPRO| HRO| International Process| Night Shift

0 - 2 years

2 - 3 Lacs

Noida Gurugram Delhi / NCR

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Fluent English Communication Skills HRO Voice Process Us Voice Process International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

NIIT is Hiring: Customer Service Specialist HRO - WIPRO Location: Gurgaon Salary: 3.08 LPA 3.25 LPA Both side transport facility Night Shift Freshers can also apply We are conducting virtual drive on Tuesday- 3rd-June- 25 VIRTUAL DRIVE DETAILS- Download Microsoft Teams and join through laptop/cellphone with no background noise and earphones Join the meeting now Meeting ID: 498 820 711 272 Passcode: cA7eB3V5 Role: Customer Service Specialist- HRO Eligibility: Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT ( Note: Excludes Statistics, Maths Hons, and Economics Hons graduates ) Key Responsibilities: Handle customer queries through phone calls with professionalism and empathy Deliver timely and accurate services, meeting defined productivity and quality benchmarks Aim for first-contact resolution and maintain high customer satisfaction Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores Document all interactions accurately and follow up when required Identify opportunities for process improvements and contribute to operational efficiency Ensure consistent attendance and adherence to company policies Required Skills & Experience: Excellent verbal and written communication skills Basic computer proficiency and knowledge of MS Office Interested? Send your resume to Neha.2b.sharma@niitmts.com Contact: 9797171267

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Niit Learning Systems
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www.niit.com

Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

154 Jobs

    Key People

  • Vijay K. Thadani

    Co-Founder & CEO

  • Vikram Talwar

    Co-Founder & Executive Vice Chairman

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