CSM for International market at Vadodara

Role Overview

We’re seeking a proactive, mature and driven International Sales & Client Success Manager to lead sales expansion in Southeast Asia and the Middle East/North Africa regions. This role blends strategic key account management with international business development responsibilities and directly drives new revenue.

Key Responsibilities

Key Account Management

• Own and manage relationships with strategic accounts (existing and new) across BFSI, Travel, and Utilities.
• Act as a trusted advisor to key stakeholders; understand business needs and align our solutions accordingly.
• Drive account expansion through upsells, cross-sells, and long-term engagement.
• International Sales – SEA & MENA
• 
  
• Identify and pursue high-value enterprise opportunities in SEA & MENA.
• Represent the company at industry forums, client meetings, and pre-sales discussions in the region.
• Own the complete sales lifecycle — from lead qualification, proposal building, commercial negotiations to order closure.
• Sales Proposals & RFP Management
• 
  
• Respond to RFPs and RFIs with high-quality, timely and compelling proposals.
• Collaborate with product, engineering, and legal teams to deliver winning bids.
• Lead presentations, demos and solution walkthroughs for large customers and partners.

Requirements

1. 10-15 years of B2B/Enterprise sales or account management experience, preferably in SaaS, CPaaS, or digital platforms.
2. Demonstrated ability to manage complex deals and strategic accounts independently.
3. Prior experience selling into SEA and/or MENA geographies is strongly preferred.
4. Excellent communication, negotiation and stakeholder management skills.
5. Comfortable working cross-functionally with product, engineering, and operations.
6. Willingness to travel for key meetings (approx. 20–30% international travel, if needed).

Bonus if you have

1. Experience in BFSI, Aviation, Utilities or Government segments.
2. Familiarity with sales tools (HubSpot, Zoho CRM, etc.)
3. Multilingual abilities (e.g. Arabic, Bahasa) are a plus.

What We Offer

1. Opportunity to drive strategic business in high-growth international markets.
2. High ownership and visibility across leadership and client-facing roles.
3. A performance-driven environment that values integrity, initiative, and innovation.

placement@xcelgrad.in