Posted:1 week ago| Platform: Linkedin logo

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Skills Required

billing management combination technology service transparency efficiency healthcare reports coding communication crm software

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Medusind is a leading medical and dental billing and revenue cycle management company. We help organizations maximize revenue and reduce operating costs with a combination of powerful technology solutions and client-focused service. Our dedicated team of over 3,000 employees, including AAPC certified coders, provides expertise and transparency to improve efficiency and profitability for medical practices, hospitals, and dental groups. We operate from 12 locations across the US and India, serving over 6,000 healthcare providers across all specialties. Medusind is ISO 27001 Certified and HIPAA compliant.

Role Description

This is a full-time on-site role for a Customer Service Executive/Senior Customer Service Executive based in Ahmedabad. The day-to-day tasks include handling client inquiries, managing customer accounts, resolving billing issues, and ensuring customer satisfaction. The role also involves providing detailed reports, coordinating with internal teams, and maintaining updated records of all customer interactions.

Qualifications

  • Strong customer service skills and experience in managing client accounts
  • Knowledge of medical billing, coding, and revenue cycle management
  • Excellent communication and problem-solving skills
  • Proficiency in using CRM software and other relevant technology
  • Ability to work effectively in a fast-paced and dynamic environment
  • Experience in the healthcare industry is a plus
  • Bachelor's degree in Business Administration, Healthcare Management, or related field

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