CSE/SR.CSE

Role Overview: As a Customer Service Executive/Senior Customer Service Executive at Medusind, you will be responsible for providing exceptional customer service to clients. Your primary tasks will include handling client inquiries, managing customer accounts, resolving billing issues, and ensuring customer satisfaction. Additionally, you will be required to generate detailed reports, collaborate with internal teams, and maintain accurate records of customer interactions. Key Responsibilities: - Handle client inquiries and provide timely and accurate responses - Manage customer accounts and ensure all billing issues are resolved efficiently - Generate detailed reports to track customer interactions and account status - Collaborate with internal teams to address customer needs effectively - Maintain updated records of all customer interactions for future reference Qualifications: - Strong customer service skills with a proven track record in managing client accounts - Knowledge of medical billing, coding, and revenue cycle management processes - Excellent communication and problem-solving abilities to address customer concerns effectively - Proficiency in using CRM software and other relevant technologies for efficient customer service - Ability to thrive in a fast-paced and dynamic work environment - Prior experience in the healthcare industry would be advantageous - Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred (Note: The additional details about Medusind being a leading medical and dental billing and revenue cycle management company with over 3,000 employees, 12 locations across the US and India, and serving over 6,000 healthcare providers across all specialties have been omitted as they are not directly related to the role description.),