CSA (Customer Service Associate)

About the Role

We are seeking a highly skilled Customer Service Associate to support international banking

customers for a leading global bank. The ideal candidate must have excellent English

communication skills and the ability to handle customer interactions with accuracy, clarity, and

professionalism.

Key Responsibilities

● Manage inbound/outbound customer queries related to international banking services.

● Provide prompt, accurate solutions and maintain a high standard of service quality.

● Ensure compliance with banking regulations, security protocols, and operational

guidelines.

● Record customer interactions in the system with clarity and attention to detail.

● Coordinate with internal departments to ensure timely issue resolution.

● Meet key performance metrics such as quality scores, productivity, and customer

satisfaction.

Required Skills & Qualifications

● Exceptional verbal and written English communication skills (mandatory).

● Ability to work in US night shifts.

● Graduation in any discipline (or as per organizational requirement).

● Prior experience in international customer service or banking process preferred; freshers

with strong communication skills may also apply.

● Strong interpersonal, problem-solving, and active listening abilities.

● Basic computer literacy and ability to navigate multiple applications.

Additional Details

● Shift: US Shift (Night)

● Competitive salary and 2 ways cab facility

● Comprehensive training and growth opportunities.

Job Types: Full-time, Fresher

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• Do you have a Bachelor's Degree?
• Have you worked in BPO before? Do you have experience in International Bank Process?
• What is you current location?
• What's your notice period?
• Current ctc?
• Expected CTC?
• Date of Birth?

Work Location: In person