Cruise Reservations Specialist

Cruise Operations & Bookings Specialist

Responsibilities

1. Cruise Operations & Bookings

• Manage end-to-end cruise booking processes for domestic and international itineraries.
• Coordinate with cruise liners for availability, pricing, and special requests.
• Ensure accuracy and timely handling of bookings, cancellations, and modifications.

2. Customer Engagement & Tele-Sales

• Conduct tele-sales to promote cruise packages and upsell services.
• Respond promptly to customer inquiries via phone, email, or online platforms.
• Provide detailed information about itineraries, destinations, and onboard services.

3. Coordination & Documentation

• Act as a liaison between clients and cruise liners for operational queries.
• Manage all documentation related to bookings, including invoices, confirmations, and payments.
• Ensure compliance with international and local standards for cruise travel.

4. Reporting & Feedback

• Prepare periodic sales and booking reports to track performance.
• Maintain all leads and bookings in the assigned format.
• Gather and analyze customer feedback to improve services.

Qualifications & Skills

• Bachelor’s degree in Travel & Tourism, Business Management, or a related field.
• 3-5 years of experience in cruise operations, tele-sales, or outbound operations
• Proficiency in MS Office & travel booking softwares.
• Strong communication and interpersonal skills.
• Attention to detail with excellent organizational abilities.
• Ability to work under pressure and meet deadlines.