CRM Microsoft Dynamics Developer - Customer Relationship Management Specialist

CRM Dynamics Developer /Senior

Reports To

Delivery Manager

Job Summary

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ad, responsibilities include designing, developing, and customizing CRM solutior le role involves gathering client requirements, implementing CRM features, a

Competencies

• Taking responsibility for tasks and outcomes.
• Ensuring accuracy and precision in work.
• Striving for ongoing enhancement of skills and processes.
• Bringing creative solutions to challenges.
• Effectively resolving issues as they arise.
• Focusing on achieving desired outcomes.
• Efficiently allocating time to tasks and projects.

Job Duties

• Develop customized CRM solutions using Microsoft Dynamics 365.
• Configure and customize CRM entities, forms, fields, views, workflows, Business Process Flows, business rules, Power Automate, and other components.
• Develop, debug, and troubleshoot scripts and plugins to meet specific requirements.
• Seamlessly integrate with third-party web applications as needed.
• Generate insightful Power BI reports and dashboards.

Design and configure buttons using Ribbon workbench for enhanced functionality

• Develop, debug, and troublesnoot custom pages using HImL and Angular tor

diverse needs.

• Execute data migration tasks smoothly.
• Architect and design security roles and structures for robust system protection.
• Actively participate in client meetings, offering valuable insights into business requirements.
• Manage multiple projects concurrently.

Process Fusion

• Adapting to changes in project scope or requirements.

• Balancing multiple tasks and priorities effectively.

Revised and approved by: David Fung

Approval date: May 15, 2024

Job Requirements

• Possess a degree or diploma in computer science or a related IT field, with a minimum of three years of relevant experience.
• Proficient in the Microsoft Dynamics platform, including customization, configuration, and development using SDK, XRMToolbox, Ribbon Workbench, and associated tools.
• Experience in CRM integration to ensure seamless operations.
• Strong command over programming languages such as C#, JavaScript, HTML, and Angular.
• Familiarity with Power BI, SSRS reports, Azure Function Apps, PowerApps, and Power Automate.
• Ability to work individually as well as part of a team.
• Effective communication skills to liaise with clients and stakeholders, understanding their needs.
• Constantly strive to enhance skills and performance in line with evolving technologies and methodologies.

Work Conditions

• Attending virtual meetings.
• Extended periods of working remotely from home.
• Occasional overtime to meet project deadlines.
• Ensuring a secure and reliable internet connection for uninterrupted work.