CRM Manager

We are on the lookout for a dedicated CRM Manager (Post-Sales) to manage customer relationships after booking is done. This role is crucial in ensuring a smooth transition from booking to possession, handling customer documentation, payments, updates, and grievance redressal. The ideal candidate should be proactive, customer-centric, and well-versed in residential real estate processes. Who Should Apply? ✅ Experience: 5–10 years in CRM/Post-Sales roles within the real estate industry ✅ Education: Bachelor’s or Master’s in Business, Sales, or a related field ✅ Skills: Strong communication and coordination skills Familiarity with CRM software and Excel Experience in managing agreements, payments, and customer handover process ✅ Languages: English + Kannada/Hindi (preferred) ✅ Location Knowledge: Good understanding of Bangalore’s real estate landscape and customer expectations Key Responsibilities: Serve as the primary point of contact for all customer queries after booking Coordinate with internal departments. Legal, Projects, Finance, and Sales for timely updates Manage customer documentation including Agreements, Allotment Letters, and Payment Receipts Regularly follow up with customers on payment schedules and milestone completions Provide updates on project construction progress and handle site visit scheduling Address and resolve customer complaints or escalations professionally Ensure timely issuance of Possession Letters and support during handover Maintain accurate customer records and track communication using CRM tools Working Hours: Includes Saturday and Sunday working One weekday off (as per roster)