CRM Manager

DC Consultants

0 - 8 years

8 - 12 Lacs

mumbai

Posted:17 hours ago| Platform:

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Skills Required

erp sales excel customer satisfaction issue resolution customer relationship ms word legal documentation analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Sending a Welcome mail to our Booking clients
Manage and track customer interactions from sales to possession.
Ensure data accuracy, integrity, and security.
Oversee post-sales processes, including documentation, payment tracking, and possession handover.
Ensure timely communication with customers and stakeholders.
Generate reports and analytics on customer satisfaction, sales performance, and process efficiency.
Ensure high customer satisfaction levels through effective issue resolution and communication.
Conduct regular customer feedback surveys and implement improvements.
Coordinating client legal queries
Collecting the legal documents
Preparing a draft for Sale Agreement
Sharing the same to the client and confirming the draft for final sale agreement
Coordinating client with the Bankers
Complete end-to-end process from booking till handover of Flats.
Lead and train a team of customer relationship executives.
Ensure team performance meets targets and objectives.

IT Skills

MS Projects.
MS Excel.
MS Word.

Soft Skills

Effective communication skills.
Decision Making ability.
Planning & Organizing.
Team Player.
Effective Spoken English

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