CRM Manager

As a Customer Relations Manager (CRM) in the organization, you will play a crucial role in providing exceptional customer service to all business units concerning facility-related issues. Your primary responsibilities will include: - Addressing incoming service requests through various communication channels such as phone, chat, email, and online platforms. - Generating and dispatching service request work orders to vendors, ensuring timely completion. - Responding to customer inquiries and concerns promptly. - Following up with customers to guarantee their satisfaction and updating necessary systems like the Computer Maintenance Management System, customer service database, and spreadsheets with relevant service information. - Reaching out to customers for additional details and effectively communicating the resolution or progress of any complaints they may have. - Running, reviewing, and distributing various reports as needed. - Providing informal assistance such as technical guidance or training to your colleagues. The ideal candidate for this position should possess the following qualifications: - Excellent communication skills. - Prior experience in Residential management. If you are a proactive and customer-oriented individual with a passion for delivering top-notch service, we invite you to apply for this exciting opportunity.,